Cancellation and Refund Policy

Cancellations and refunds for flights and hotels follow the rules of the airline and hotel providing the service. These rules are shown before you buy and appear on your booking document.

1. Flights

Cancellations and refunds follow the ticket's fare rules. Some discounted fares are non-refundable; on others the airline deducts a fee.
If the airline cancels or significantly changes your flight, your right to a refund or an alternative flight under the airline's rules and passenger rights law is reserved.
Refunds are made to the card you paid with after the airline approves them.

2. Hotels

The free cancellation deadline is shown with date and time on your booking. Cancellations before it are refunded in full.
After the deadline, the hotel's cancellation charge applies.
Non-refundable rates and no-shows are not refunded.

3. Right of withdrawal

Under Article 15 of Turkey's Distance Contracts Regulation, there is no right of withdrawal for accommodation and transport services due on a specific date or period; cancellations and refunds follow the rules above.

4. Refund timing and method

Refunds go back to the card used for payment.
How long it takes to appear depends on your bank.
If Kolay Seyahat charges a handling fee, it is shown before the transaction.

5. How to request

Send your request from your booking page (Find my booking) or through the channels below.

Contact

Company: Kolay Seyahat Teknoloji Ltd. Şti.
Address: Cami Mh. Niyaz Sk. No:5 D:1, Darıca / Kocaeli, Türkiye
Travel agency licence: TÜRSAB A-1758 · Tamzara Turizm
Phone: +90 212 909 99 71 — weekdays 09:00–18:00 (Turkey time)
Emergencies: for active flight and hotel bookings, 24/7 on the dedicated phone line shown to you on your booking screen
Email: destek@kolayseyahat.com