Question 1

What is Kolay Seyahat and what services does it offer?

Accepted Answer

Kolay Seyahat is a comprehensive travel platform offering flight ticket search and booking, hotel reservations, and visa consultancy services. You can meet all your travel needs from a single platform.

Question 2

Is Kolay Seyahat reliable?

Accepted Answer

Yes. Kolay Seyahat is one of Turkey's leading authorized travel agencies with IATA accreditation. We provide reliable service backed by thousands of customer reviews and years of experience.

Question 3

How can I reach customer service?

Accepted Answer

You can reach us at +90 212 909 99 71, via email at iletisim@kolayseyahat.com, or through the live support chat on our website. We are available weekdays 09:00–21:00 and weekends 10:00–18:00.

Question 4

Which currencies do you support?

Accepted Answer

You can pay in Turkish Lira (TRY), US Dollar (USD), and Euro (EUR). Displayed prices update automatically based on your selected currency.

Question 5

Is there a Kolay Seyahat mobile app?

Accepted Answer

Yes! The Kolay Seyahat app is available on the App Store. Download it for iPhone and iPad at: https://apps.apple.com/tr/app/kolay-seyahat-u%C3%A7ak-ve-otel/id6756451040

Question 6

Do you offer corporate travel solutions?

Accepted Answer

Yes, we have a B2B corporate travel management platform. We offer policy-compliant flight and hotel search, expense management, and reporting tools. You can email our corporate team for more information.

Question 7

How quickly will I receive my booking confirmation?

Accepted Answer

Flight and hotel bookings are generally confirmed instantly and a confirmation email is sent. For visa applications, your consultant will get back to you within 24 hours.

Question 8

Can I purchase travel insurance?

Accepted Answer

Kolay Seyahat does not sell insurance directly. However, you can easily purchase travel insurance through independent insurance companies or your bank's digital channels. For a Schengen visa, make sure the mandatory insurance includes a minimum coverage of €30,000.

Question 9

How do I search for flight tickets?

Accepted Answer

Enter your departure and destination, travel dates, and number of passengers in the search form on the homepage, then click "Search Flights." You can compare all available flights within seconds.

Question 10

How can I find the cheapest flight ticket?

Accepted Answer

Use the "Cheapest" sorting option. Also, flexible date search lets you see the best price within ±3 days. Early morning and late-night flights are usually cheaper.

Question 11

Is a round-trip ticket cheaper than two one-way tickets?

Accepted Answer

We recommend comparing both options. In some cases, two separate one-way tickets can be more economical. Our system automatically calculates both options and suggests the best combination.

Question 12

Can I search for multi-city flights?

Accepted Answer

Yes, you can search for itineraries with multiple stops using the "Multi-City" option in the search form. This feature is ideal for those who want to visit multiple cities in a single trip.

Question 13

How can I change my flight reservation?

Accepted Answer

You can request changes through the "My Reservations" page or our customer service. Change fees vary by airline and ticket type; some flexible tickets allow free changes.

Question 14

Can I get a refund if I cancel my flight ticket?

Accepted Answer

Refund policy depends on the ticket type you purchased. Flexible (refundable) tickets are fully refunded. Discounted tickets may be non-refundable. For airline-initiated cancellations, a full refund is mandatory.

Question 15

How can I check baggage information?

Accepted Answer

Cabin baggage and checked baggage information are shown on each flight card in search results. After purchasing, you can also access this information in your reservation details.

Question 16

How do I book a ticket for a child or infant?

Accepted Answer

Use the "Child (2-11)" and "Infant (0-2)" options in the passenger count section of the search form. Infant tickets are typically priced at about 10% of the adult fare and are lap tickets.

Question 17

Are there special services for passengers with disabilities?

Accepted Answer

Yes, special services such as wheelchair assistance, in-flight special meals, and priority boarding can be requested during booking or through our customer service.

Question 18

What happens in case of flight cancellation or delay?

Accepted Answer

If the airline cancels a flight or significantly delays it, passengers have rights to compensation and/or a full refund under EU and Turkish aviation regulations. Kolay Seyahat supports its customers through this process.

Question 19

Can I upgrade my flight class?

Accepted Answer

Depending on the airline, you may be able to upgrade from economy to business class after purchasing your ticket. Upgrade requests can be made through our customer service or the airline's own app.

Question 20

Can I travel with a pet?

Accepted Answer

Some airlines allow small pets in the cabin. Different rules apply to animals transported as cargo. We recommend checking your chosen airline's pet policy before booking.

Question 21

How do I check in at the airport?

Accepted Answer

You can do online check-in via the airline's website or app (usually opens 24-48 hours before the flight). Airport check-in counters generally open 2-3 hours before the flight.

Question 22

What documents should I carry on the plane?

Accepted Answer

A valid ID (passport or national ID — for domestic flights), your flight ticket (printed e-ticket or digital copy), and your visa documents if required are sufficient.

Question 23

Is it a good idea to buy last-minute flight tickets?

Accepted Answer

Last-minute tickets can sometimes be very affordable, but on popular routes, capacity may be full and prices high. For certain plans, we recommend booking at least 3–4 weeks in advance.

Question 24

How do I search for a hotel?

Accepted Answer

Switch to the "Hotel" tab on the homepage, enter your destination city or hotel name, select check-in/out dates and number of guests, then search. You can easily find your ideal hotel using the map view and filters.

Question 25

What do hotel room categories mean?

Accepted Answer

A standard room has basic amenities, while a suite typically includes a separate living area and bedroom. Deluxe rooms often offer a view or extra amenities. You can see details on the hotel page.

Question 26

What is free hotel cancellation?

Accepted Answer

With free cancellation policy reservations, no fee is charged if cancelled by a specific date. This date varies per hotel and room type and is clearly stated on the reservation page.

Question 27

How can I modify my hotel reservation?

Accepted Answer

You can request date or room changes through the "My Reservations" page or our customer service. Change fees depend on the hotel's policy.

Question 28

What are the check-in and check-out times?

Accepted Answer

Generally, check-in is at 14:00–15:00 and check-out at 11:00–12:00. You can request early check-in or late check-out; this is offered free of charge or for an additional fee depending on availability.

Question 29

How are hotel star ratings determined?

Accepted Answer

Star ratings are assigned by independent organizations based on criteria such as room quality, services offered (spa, restaurant, pool), location, and staff training. We also recommend checking guest ratings.

Question 30

How do I know if breakfast is included or excluded?

Accepted Answer

In hotel search results and on the reservation page, phrases like "Breakfast Included" or "Room Only" are shown next to the room type. Use filters to list only options with breakfast included.

Question 31

Can I make hotel reservations in different countries?

Accepted Answer

Yes, our system lists over 2 million hotels and accommodations worldwide. You can search by entering a city name, country, or hotel name in the search box.

Question 32

Is it mandatory to provide credit card details when making a reservation?

Accepted Answer

Many hotels require a credit card to guarantee the room. For free cancellation reservations, no advance payment is taken; your card is only held as a guarantee.

Question 33

Are hotel ratings and reviews reliable?

Accepted Answer

Reviews on our platform are only available to guests who have made a real reservation and completed their stay, which protects against fake reviews. We recommend examining the average score and distribution of reviews.

Question 34

What is the difference between a double room and a twin room?

Accepted Answer

A double room has one large double bed, while a twin room has two separate single beds. You can filter by room type during your search.

Question 35

Do I have to pay for extra hotel services (spa, pool, parking)?

Accepted Answer

Whether these services are free depends on the hotel's policy. Some hotels offer all facilities free of charge, while others charge additional fees. We recommend reviewing facility information on the hotel page.

Question 36

Are there boutique hotel or apartment options?

Accepted Answer

Yes, our system includes boutique hotels, apartment hotels, guesthouses, and villa rentals alongside standard hotels. Use the "Property Type" filter to list them.

Question 37

Are there early booking discounts?

Accepted Answer

Yes, many hotels offer significant early booking discounts for reservations made 30–90 days before the travel date. Use the "Discounted Hotels" filter to find these deals.

Question 38

Is there a discount if I book a hotel and flight together?

Accepted Answer

Yes! Flight + Hotel package bookings can save you up to 10% compared to buying separately. Explore these deals by clicking the "Package" tab on the homepage.

Question 39

For which countries do you provide visa services?

Accepted Answer

We provide visa consultancy for over 50 countries, including the USA, UK, Canada, Australia, Schengen countries, Dubai, Japan, and many more.

Question 40

How is a visa application made?

Accepted Answer

Select the relevant country on our website and fill out the online application form. Our consultants will contact you within 24 hours to inform you of the required documents and guide you step by step.

Question 41

How long does a visa application take?

Accepted Answer

Processing times vary by country and visa type. Schengen visas typically take 5–15 business days, US visas 2–8 weeks, and UK visas 3–8 weeks. Express options are available for some countries.

Question 42

What documents are required for a visa application?

Accepted Answer

Generally: valid passport (min. 6 months), biometric photo, bank statement, employment/student document, travel insurance, and hotel reservation are required. Each country may have additional requirements; your consultant will provide a personalized list.

Question 43

What is your visa success rate?

Accepted Answer

We achieve a visa approval rate of over 97% thanks to our professional consultancy. However, we cannot guarantee approval as the final decision belongs to the consulate.

Question 44

How many countries can I visit with a Schengen visa?

Accepted Answer

With a single Schengen visa, you can visit 27 European countries including Germany, France, Italy, Spain, Austria, Belgium, Netherlands, and more. The validity period and type (single/multiple entry) specified on the visa matter.

Question 45

What happens if the visa is rejected?

Accepted Answer

In case of rejection, you can learn the reason, complete any missing documents, and reapply. Our consultants provide 30% discounted support for reapplications.

Question 46

What is an e-visa and how is it obtained?

Accepted Answer

An e-visa is an electronic visa obtained online without visiting a consulate. Turkey, India, Sri Lanka, and many other countries use the e-visa system. The application is entirely digital and the visa is sent by email.

Question 47

How long must my passport be valid?

Accepted Answer

As a general rule, your passport must be valid for at least 6 months at the time of your visa application. For some countries, this period may be 3 months. Your passport must also have at least 2 blank pages.

Question 48

Can I track my visa application?

Accepted Answer

Yes. Your consultant will track the process step by step and keep you regularly informed. You can also monitor your application through the consulate's official tracking system.

Question 49

What is a transit visa?

Accepted Answer

A transit visa is a type of visa required when stopping at an airport in a country on your way to another destination. Some countries require a visa even for waiting in the airport transit zone.

Question 50

Do children need a separate visa?

Accepted Answer

Yes, every individual needs their own visa. Applications for children under 18 are made by a parent/guardian. With Turkey's new passport system, children cannot be added to parents' passports and must have separate passports.

Question 51

Which payment methods do you accept?

Accepted Answer

We accept credit cards, debit cards (Visa, Mastercard, Amex), bank wire/EFT, and digital wallet payments via iyzico. Installment options of 3, 6, and up to 12 months are available for credit cards.

Question 52

Can I pay in installments?

Accepted Answer

Yes, installment options of 3, 6, and up to 12 months are available with credit cards from partner Turkish banks. Installment options are displayed in the payment step.

Question 53

Is payment secure?

Accepted Answer

Yes. All payments are protected with SSL/TLS encryption and 3D Secure (3DS2) protocol. Your card details are not stored in our system; transactions are processed through PCI-DSS compliant infrastructure.

Question 54

How long does it take to receive a refund?

Accepted Answer

Approved refunds are reflected on your card or bank account within 3-10 business days. For payments made by bank transfer, the timeframe is 5-10 business days.

Question 55

I want to cancel my reservation, what should I do?

Accepted Answer

Go to the "My Reservations" page, select the relevant reservation, and click "Cancel." You will see the cancellation terms and refund amount before confirming. Alternatively, you can get support from our customer service.

Question 56

What happens if the airline cancels my flight?

Accepted Answer

For airline-initiated cancellations, you have the right to a full refund. You can also request redirection to an alternative flight or a ticket date change. Kolay Seyahat follows up the process on your behalf.

Question 57

Can I receive an invoice?

Accepted Answer

Yes, you can request individual or corporate invoices. Simply provide your billing information (full name or company name, tax number) during the reservation.

Question 58

What is a "Waitlist"?

Accepted Answer

If the selected flight or room is full, you can be added to a waitlist. You will automatically receive a notification when a spot opens up and get priority purchasing opportunity.

Question 59

How do I create a corporate account?

Accepted Answer

You can apply by entering your company information on the "Corporate Registration" page. Your account is usually activated within 1 business day and you gain access to corporate pricing.

Question 60

How can I make reservations on behalf of my employees?

Accepted Answer

From the corporate panel, you can define employee profiles, set travel policies, and make flight+hotel reservations on behalf of your employees. All reservations are reflected in centralized reports.

Question 61

How does travel policy management work?

Accepted Answer

Our B2B panel supports corporate policies such as maximum budget, class restrictions, and approval workflows. Out-of-policy booking attempts are automatically reported to the manager or blocked.

Question 62

Can I make bulk reservations?

Accepted Answer

Yes, we offer bulk booking support for group travel. Group trips of 10+ people benefit from special pricing and priority support.

Question 63

Is there expense reporting and accounting integration?

Accepted Answer

Our B2B panel generates detailed expense reports in Excel/PDF format. API connection with popular accounting software (ERP integration) is provided upon corporate request.

Question 64

What should I do if I forgot my password?

Accepted Answer

Click the "Forgot Password" link on the login page. A password reset link will be sent to your email address. The link is valid for 24 hours.

Frequently Asked Questions

General Questions

Flight Tickets

Hotel Reservations

Visa Services

Payment & Cancellation

Corporate (B2B)

Technical & Support

Travel Tips

Couldn't find your answer?